Northbrook, IL — Donlen, the fleet industry’s most customer-centric and technically integrated provider of financing and fleet management solutions, was presented with a Gold Stevie® Award in the Customer Service Management Team of the Year category, and a Silver Stevie Award for their DriverPoint® Telematics in the Business Intelligence Solution – New Version in the tenth annual Stevie Awards for Sales & Customer Service on Friday, March 4, 2016.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards® .
“The Donlen Customer Service Management Team takes the voice of our customers very seriously,” said Bill Byrnes, vice president, contact center at Donlen. “Aside from learning our customers’ cultures, we measure our success against key performance indicators to reduce call wait times. Our 20-second wait times are considered world-class as well as our Fraser quality rating, and we are pleased to have this award to recognize our commitment to customer service.”
“Fleets are depending more and more on integrated data that helps them make decisions to keep their fleet efficient, productive, and safe. Our DriverPoint Telematics solution gives fleet professionals the tools they need to achieve their business goals,” said Tom Sloan, Donlen’s manager of telematics and safety products. “To win Silver is an honor, and this validates that our new ‘Advanced Diagnostics,’ which contains a full database of Parameter IDs to accurately forecast, budget, and maintain vehicles, sets the stage for predictive and prescriptive analytics. These tools are key to the success of fleet professionals.”
This is not the first time Donlen has been recognized by the Stevie Awards. Donlen has also won awards in 2015, 2012, 2011, and 2009.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.” Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales
About Donlen Corporation
Donlen is the industry’s most customer-centric and technically integrated provider of financing and fleet management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve efficiency, and increase driver safety and productivity. As a testament to Donlen’s excellent customer service, we received a 2016 Gold Stevie® Award for Sales & Customer Service in the Customer Service Management Team of the Year category. Donlen’s consultation excellence has also been named to the IAOP Global Outsourcing 100® list for the tenth time. We maintain high-level customer satisfaction by focusing on employee satisfaction as well. In 2015, Donlen was named one of Chicago’s Best and Brightest Companies to Work For ® by the National Association for Business Resources. Donlen’s constantly evolving technology and innovative approach to fleet management earned us a 2016 Silver Stevie Award in the New Business Intelligence Solution – New Version category. We have earned spots on the 2015 InformationWeek Elite 100, and the 2013 and 2012 InformationWeek 500 List of Top Technology Innovators Across America. Founded in 1965 and headquartered in Northbrook, Ill., Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com .